Frequently Asked Questions
We offer thoughtfully designed studio, 1-, 2-, and 3-bedroom apartment homes with spacious layouts and modern features to fit a variety of lifestyles.
Our apartment homes do not include private yards, patios, or balconies. However, residents can enjoy our beautifully maintained community spaces and shared outdoor areas.
We offer agent-guided tours (Monday through Saturday). You can schedule your tour online or contact our leasing office for assistance.
Applying is easy! Start by visiting our Floor Plans page and selecting a layout you love. Then, choose an available apartment home to apply online or in person through the leasing office. Our team is here to guide you through each step and ensure a smooth application process.
Applicants must provide 4 consecutive pay stubs, offer letters, tax statements, or bank statements as proof of income. All income documents must be uploaded as PDFs within the application. Everyone 18 years or older is required to complete an application and upload a valid government-issued ID.
Applicants must demonstrate a gross monthly income of at least 3 times the rent.
No. Subleasing is not permitted.
Yes. All residents must maintain renters insurance with a minimum liability coverage of $250,000 throughout their lease term. Please contact the leasing office for additional details regarding policy requirements.
Residents will receive a renewal notice 120 days in advance. Residents can access the resident portal to review renewal options, make their selection, and sign lease documents electronically.
Yes. Our community offers income-restricted apartment homes for qualifying applicants. Eligibility is based on household income. Please contact our leasing office for current income limits.
Yes. Our community charges a nonrefundable application fee, a refundable administrative fee, and a deposit ranging up to one month's rent.
Yes. There are services available to help make the move-in process easier, and we’re always happy to point residents in the right direction.
To break your lease, we require a 60-day notice and a lease-break fee that is equal to 2 months' rent and repayment of any move-in concession (if one was applied).
Residents are required to provide a 60-day written notice.
Residents must submit a 60-day written notice and forwarding address before move-out. Residents are responsible for shutting off utilities, fully vacating and cleaning the apartment, and returning all keys to the office.
Security deposit refunds are processed within 30 days after move-out, in accordance with your lease and state guidelines.
Security deposits begin up to one month's rent based on credit screening results. The required deposit amount is due at move-in.
Water, sewer, and trash are billed separately, though charges appear on your rent ledger each month. Valet trash is a required service paid per month, also paid with your rent. Electric, cable, and internet are set up and paid directly through your chosen providers.
Residents are welcome to choose their preferred internet service provider. Options include providers such as Spectrum and AT&T.
All rent payments are made online through the BILT Rewards portal. Residents can make one-time payments or set up recurring payments for added convenience using a debit card, credit card, or checking account. We also offer flexible payment options through FLEX, allowing eligible residents to split rent payments into smaller installments. Residents must apply directly through FLEX, and participation is subject to FLEX approval.
Additional community fees include a control fee.
Complimentary parking is available for residents. Spaces are not assigned and are offered on a first-come, first-served basis.
No. We don't offer reserved parking.
No. There are no restrictions on overnight guests.
No. We do not offer EV charging stations on-site at this time.
Somerset Apartments in Charlotte, NC, is proud to be a pet-friendly community.
We welcome up to two pets per home with a one-time fee plus a monthly pet rent per pet.
Breed and weight restrictions apply. For additional details on our pet policy, please contact our office.
We feature two dedicated on-site dog parks, offering a convenient, welcoming space for your pets to play and enjoy the outdoors.
Experience a lifestyle built around comfort and convenience with community amenities including a Waterpark Splash Pad, outdoor grilling and picnic spaces, a community playground, and a leash-free dog park. Additional features include ample off-street parking and a 24-hour laundry lounge.
Each apartment home is designed with features that support a comfortable and elevated living experience. Features may include open-concept layouts, energy-efficient appliances, and in-home laundry in certain floor plans. For a full list of in-home features, please visit: https://www.somersetaptsnc.com/amenities.
Select homes feature an in-unit washer and dryer. There is also a laundry facility on-site.
No. There is no designated bike storage.
Yes. All homes are fully wired for immediate Wi-Fi service activation.
For your convenience, packages may be delivered directly to your home or a delivery location of your choosing. Please note that the leasing office is unable to accept or store packages on behalf of residents.
Yes. Explore the community and floor plans through our Virtual Tour page:Â https://www.somersetaptsnc.com/virtualtour
No. Furnished homes are not available.
Experience the convenience of being just moments from premier shopping, dining, and medical centers. With close proximity to Charlotte Douglas International Airport and minutes from Uptown Charlotte. For additional local highlights, please visit: https://www.somersetaptsnc.com/mapsanddirections
The community is located in the University Neighborhood. It gives residents an urban feel, minutes from I-85, I-485, and I-77, Uptown Charlotte, and top amenities. For additional local highlights, please visit: https://www.somersetaptsnc.com/mapsanddirections
Somerset Apartments is located within the Charlotte-Mecklenburg School District.
Creating a sense of community is important to our team! We host monthly resident events and offer exclusive partnerships with local businesses to enhance the community experience.
Yes. Quiet hours are aligned with local city ordinances to help ensure a comfortable living environment for all residents.
During business hours, noise concerns can be reported to the leasing office by phone or email. After hours, reports can be directed to our after-hours answering service.
Somerset is a non-smoking community.
Maintenance requests can be submitted online through the resident portal. To report maintenance emergencies, call the leasing office. 24-hour emergency maintenance is on call to assist you.
Emergency issues—such as flooding, loss of AC in extreme heat, electrical hazards, or anything affecting safety—are handled immediately, 24/7. Urgent but non-emergency concerns (like appliances not working properly) are prioritized as soon as a technician is available. Standard work orders are typically addressed within 24–48 hours, depending on the order in which requests are received.
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Our team is always ready to answer your questions.